FAQ
Questions, answered.
- Who can buy from BioThriv Devices?
- Only licensed and qualified professionals — clinics, med spas, and physician practices. Pricing and ordering unlock once we verify a professional license and/or NPI. We do not sell to consumers.
- Is BioThriv Devices the manufacturer?
- No. BioThriv Devices sources and distributes this equipment line. Device design, manufacturing, quality control, indications, and instructions for use are the manufacturer’s.
- Where do I find device indications and instructions for use?
- From the manufacturer. The treating licensed professional is responsible for reading and following the manufacturer’s labeling and IFU. BioThriv Devices does not provide clinical advice.
- How do I get pricing?
- Request provider access and submit your license/NPI and practice details. Once verified — usually within one business day — pricing and ordering unlock across the catalog.
- Are these genuine devices?
- Yes. We source directly from the manufacturer — genuine, manufacturer-backed devices, not gray-market stock.
- How long does shipping take?
- Orders typically process within 1–2 business days, with tracking provided once shipped. See our Shipping Policy for details.
Still stuck? Contact support.